FAQ - RevitaCore Labs

Frequently Asked Questions

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Can you provide COAs for your products?

What form do your peptides arrive in?

My peptide has less powder than before?

The integrity and potency of peptides remain consistent regardless of their physical form after lyophilization. The appearance of the peptides, such as the size and shape of the powder, may vary due to the necessary buffering involved in the process, especially for larger proteins. These aesthetic differences, whether the peptide appears as a perfect cake or not, do not impact the quality or effectiveness of the product. Variations are normal and expected in lyophilized products, ensuring that you receive a high-quality peptide suitable for your research needs.

Why does my product look/seem different than last time?

Differences in appearance, such as color, texture, and other properties, can often be attributed to polymorphy, which refers to the various crystal structures a substance can take. Just like sand and glass are both forms of SiO2 but differ greatly, our peptides can also present differently due to polymorphic variations. These changes can be influenced by factors like temperature, pressure, and the synthesis process. Polymorphy is a critical area of study in chemistry, impacting material science and pharmaceuticals. Therefore, slight differences between batches of our products are typical and do not affect their research utility.

Why does my product say not for human consumption?

Product Handling

My product was exposed to extreme high or low temperatures, will it be okay?

Each molecule has its unique decomposition process. Generally, most molecules are thermodynamically unstable over time, leading to gradual degradation. Proper storage conditions significantly slow this process, preserving potency for years. Here are common scenarios:

Low Temperature Exposure: Typically does not increase degradation rate. However, solutions may precipitate and lose uniformity if exposed to freezing temperatures.
High Temperature Exposure: Accelerates degradation. For example, a room temperature product exposed to 115°F might see increased decomposition, but significant changes usually require prolonged exposure.
Cold Storage Products: Products requiring freezing (-20°C) are more sensitive to high temperatures, especially if exposed to oxygen, moisture, or light, which accelerate degradation. However, short-term exposure (less than 24 hours) to human-tolerable temperatures should not cause substantial degradation.

To ensure optimal stability during transit, we recommend including a 6oz ice pack ($4.95) and opting for 2-day air shipping.

My solution has flakes, precipitation, is cloudy, is it okay?

It's common for solutions to crystallize, precipitate, or separate due to temperature changes or prolonged storage. This often occurs during cold weather transit or accidental refrigeration. To restore homogeneity, you can warm the bottle by running it under warm water (50-70°C) for 5-10 minutes and shaking vigorously. This should dissolve any crystals or precipitates, returning the solution to its proper state for research use.

Are safety guidelines and data sheets available for your products?

We can provide Material Safety Data Sheets (MSDS) for our products upon request. It is assumed that buyers are familiar with hazard risks and safety procedures. If you lack this training, we recommend consulting OSHA guidelines before purchasing. Most product pages include Laboratory Chemical Safety Summaries (LCSS). For detailed usage guidelines, please refer to our Terms of Use, which outline the intended audience and proper handling procedures for our products.

Returns and Refunds

How do I return a product?

How long will it take to receive my refund?

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What shipping couriers do you use?

Do you ship internationally?

How long does shipping take?

What if my order is delayed or lost?

My package wasn't delivered or it's delayed

If the carrier indicates that your package was delivered but you have not received it, it may have been left with a neighbor or a front desk receptionist. Please contact the carrier’s local office for assistance. They can provide GPS coordinates for each tracking update and confirm the delivery details, including the location, time, and recipient. If the carrier confirms the package was delivered correctly, we recommend waiting at least 7 days for it to surface. If it still does not arrive, please reach out to us.

How can I track my order?

My Product was damaged upon arrival, what should i do?

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What is RevitaCore Labs?

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Visit Our Support Center

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check Your Order Status

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returns & Exchanges

All You Need to Know

Frequently Asked Questions

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Product Handling

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